Have you checked the terms and conditions or contacted us.
Contact Us - we will happily try and resolve all issues.
We take our responsibility as a network communications operator and service provider seriously.
Our terms, conditions and policies, are there to protect you as much as they are to protect us, and in case of any doubt or concern, clients
should contact us and allow us to resolve the issue. We must have sufficient time to do this and the process is explained below, if you have done this and we still cannot assist, you are free to use the services of
the UK telecommunications ombudsman, (formerly OTELO), of which ORB Telemedia is a subscribing member operator.
The complaint process is as follows.
OTELO / the communications ombudsman can only consider a complaint from yourself if we have been given a reasonable chance to sort it out:
We have up to eight weeks to respond to the complaint.
After this the complaint can be passed to the ombudsman.
We have established procedures which help people who contact us to register a complaint.
We deal with complaints online, by telephone, text phone, post and email.
customers should have registered a complaint us within 12 months of becoming aware of the issue;
and when escalating to the ombudsman to contact them within nine months from the date they first informed us about the problem
The ombudsman can be found here.
OTELO The communications ombudsman of the UK