ORB Telemedia Terms, Conditions and Policies

Terms and Conditions, Privacy Policy

Everything you need to open an account, contact ORB Telemedia and find out pricing, is detailed within the following pages. For configuration information and support, consult the knowledge base area, if you have any questions or problems, do not hesitate to contact us.
At the bottom of each page, is our contact information, including the UK phone Number + 44 1698 901 021,
contact us directly from this website by clicking here.
We don't like spam, and neither do you - we do not sell, market or give any third party your data, the links here provide you access to our various policy pages and you can also download a pdf version of all the important key documents.
Click here to read Our full Privacy Policy and download a PDF Version.

Click here to see our hardware terms and conditions of sale and download a PDF Version. Telecommunications devices, such as telephone handsets, mobile SIM gateway hardware and electronic networking equipment, i.e. tangible goods bought from ORB Telemedia Ltd are covered by our hardware terms and conditions which are provided in accordance with the UK and EU distance selling regulations.
By opening a pre-pay VoIP account, and creating an online portal account, you are agreeing to our terms and conditions which include the correct application of VAT charges to the client, where appropriate.
Click here to see our VoIP terms and conditions for pre-pay users.

business wholesale terms click here.

residential users simply go here and register a new account

business users must apply for an account and can do so by clicking here.
Full terms and conditions for inbound wholesale numbering, are defined in our contract forms,and down-loadable within the client area of our website.
Our General Terms for using international premium numbers can be found here.

Sign up for account here

Rates of out-payments and rebates are to be found in our price-lists. To resell and use all products open a business account
Have you checked the terms and conditions or contacted us.
Contact Us - we will happily try and resolve all issues.

We take our responsibility as a network communications operator and service provider seriously.
Our terms, conditions and policies, are there to protect you as much as they are to protect us, and in case of any doubt or concern, clients should contact us and allow us to resolve the issue. We must have sufficient time to do this and the process is explained below, if you have done this and we still cannot assist, you are free to use the services of the UK telecommunications ombudsman, (formerly OTELO), of which ORB Telemedia is a subscribing member operator.
The complaint process is as follows.
OTELO / the communications ombudsman can only consider a complaint from yourself if we have been given a reasonable chance to sort it out:
We have up to eight weeks to respond to the complaint.
After this the complaint can be passed to the ombudsman.
We have established procedures which help people who contact us to register a complaint.
We deal with complaints online, by telephone, text phone, post and email.
customers should have registered a complaint us within 12 months of becoming aware of the issue;
and when escalating to the ombudsman to contact them within nine months from the date they first informed us about the problem

The ombudsman can be found here.

OTELO The communications ombudsman of the UK