VoIP hardware and software - SIP Settings

How to setup for ORB Telemedia - VoIP settings and software

How to find your Settings and setup a SIP account for receiving and placing / forwarding / routing calls
1) Login to your portal account
2) Look at your customer account, on the welcome page is a SIP username and password - make a note of this

What you need to have:-
Proxy Settings
Sounds complex, it is not. The proxy settings control how a registration is handled, the proxy is setting up where calls come from and where they go to, in some cases this will be a domain, or selection of domains, and ports, for ORB Telemedia VoIP you only need our VoIP proxy IP address and a standard SIP port such as 5060.
To receive calls, you will require, A valid DID number, from ORB Telemedia Ltd, loaded in your account.
To make calls, you will require, credit in your pre-pay account.

Account Settings
Display Name: Your outbound DID number
User ID: Your SIP username from login
Authentication ID: Repeat Your SIP username from login
Password: Your SIP password from login
Proxy / Register : ORB SWITCH IP
Realm / Domain : leave blank.
STUN : stun.stunprotocol.org *

* we recommend that you check inbound and outbound calls with STUN enabled and without STUN, we recommend a public STUN server for this traversal
When enabled: Stun : stun.stunprotocol.org (or any other public / stun server example, stun.counterpath.net )
Enter the above settings and IP into your device, ensure it registers and connects to our server, you can see this from your customer portal and normally the device or softphone. Once registered you can receive inbound calls on your new number and place outbound calls at our VoIP rates, subject to credit in your PAYG account, no balance is necessary in most cases to receive calls, however a positive balance is required to forward calls to a PSTN or another System number or to place calls.

ORB Recommended Products and Software
ORB Telemedia services operate using IP and SIP, this means you can bring your own device BYOD or operate your own softphone, ATA, etc. Unlocked devices that you can use with any provider, and without commitment to us, will be made available in our products section.
click here if you need to download a softphone
If you are still having problems please contact us Hardware example - a typical ATA
Example Screen Shot from a Linksys ATA
Linksys ATA Screenshot
This example shows a setup using DID number 01698 901047 - a Blantyre (Motherwell) number from UK. In international format the number is presented as +44 1698 901 047 - in a device or softphone, it is usually entered as the full international number without the leading zeros. (ie UK Number 01698 901047, dialled as 00441698901047 and written as + 44 1698 901 047 would be entered to a softphone as 441698901047). The Display name should be entered in International format, this way if you call an overseas number they can call you back easily, on domestic networks most systems will show your CLI in local format, however if you enter the DID in local format, when you call an overseas number, the end user is possibly prevented from returning your call, as the number without the international prefix will not be valid from that location.
If you have questions contact us
STUN (Session Traversal Utilities for NAT) is a standardized set of methods and a network protocol to allow an end host to discover its public IP address if it is located behind a NAT. It's purpose is to 'help' you and it is used to permit NAT traversal for applications of real-time voice, video, messaging, and other interactive IP communications. It is documented in RFC 5389. STUN is intended to be a tool to be used by other protocols, such as ICE. The interaction of STUN varies on a router per router basis.